My clients can't see any openings
The checklist for when your calendar looks free but your booking page shows nothing.
Your calendar shows open time, but a client says there's nothing to book. One of these layers is hiding the slots — work down the list.
The checklist
- Minimum notice (the #1 culprit). If your Booking Rules require, say, 24 hours' notice, clients never see today's openings — even though you do. Check Settings → Booking Rules → Minimum notice on the dashboard.
- Working hours. Is the day actually within your weekly hours (Me → Working Hours)? Days set to off offer nothing.
- Maximum advance booking. Looking too far ahead? Clients can't book past your advance limit (Booking Rules).
- Buffers. The gap in your calendar has to fit the service plus its buffer. A 60-minute hole can't take a 60-minute service with a 15-minute buffer. See Buffer times.
- The service's own restrictions. Booking window expired? Day/time availability set? Check the service's settings — see Booking windows.
- Blocked time. Anything blocked on the Today view for that day?
- Books Closed. If your books are closed, the page shows the waitlist instead of times.
- Fill restriction. For fill services: if the client's last full set is older than your fill restriction allows, fills won't be offered to them (Booking Rules).
- Deposit but no Stripe. If the service requires a deposit, payments must be connected for clients to complete booking.
The fastest diagnostic
Open your own booking page in a private browser window and try to book the exact service and day your client wanted — you'll see what they see. Remember you aren't subject to notice/advance limits when booking in the app, which is why your side can look different.
Still stuck? Email support@milabook.com with the service and date and we'll dig in.