A client didn't get a text or email

A client says they never got their reminder or confirmation. Check these, in order.

For texts (SMS)

1. SMS consent. Mila only texts clients who've agreed to receive texts. Open the client's record and check the SMS consent box is on — it's set when they agree, either at booking or with you directly. No consent, no texts, by design.
2. Phone number. Is there a number on the client's record, and is it right? Typos here are common.
3. The notification toggle. Each message type (confirmation, reminders, cancellation, etc.) has its own switch in Settings → Notifications on the dashboard. If that type is off, nobody gets it.
4. Their phone. Blocked numbers and full inboxes happen — have them check.

For emails

1. Email address on the client's record — present and correct?
2. Spam folder. Mila's emails occasionally land there; have them mark it "not spam" and future ones behave.
3. The notification toggle for that message type (Settings → Notifications).

The timing question

Reminders are sent at set intervals before the appointment. If the appointment was booked inside that window (booked 2 hours before, but the reminder goes 24 hours before), that reminder had no time to exist — nothing's wrong.

Receipts specifically

Receipts send on checkout to the client's email — see Receipts and refunds.

If a message should have gone out and everything above checks out, email support@milabook.com with the client and appointment and we'll trace it.