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Troubleshooting

Quick answers when something isn’t behaving the way you expect.

My clients can't see any openings

The checklist for when your calendar looks free but your booking page shows nothing.

A client didn't get a text or email

Why a reminder, confirmation or receipt didn't reach a client, and what to check for texts and emails, in order.

A payment failed at checkout

What to do when a card won't go through — and how not to double-charge.

I can't delete a service

Why delete is blocked — and the deactivate option that does what you want.

I can't log in

Reset a forgotten password, sign in to the app with your dashboard login, and what to do when the password is right but fails.

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