Clients

Choose who can book online

Set one client to Needs approval or Blocked, with a private reason only you see.

Most clients book online like anyone else. For the few who shouldn't, you can change how online booking works for that one client, without changing anything for everyone else.

Set it on a client

  • On the Mila website dashboard (dashboard.milabook.com): click Clients, open the client, and click Booking access.
  • In the Mila app: tap Clients, open the client, and tap Booking access.

Booking access shows the client's current setting. Open it to change it.

Choose one:

  • Can book: books online like anyone else.
  • Needs approval: every online booking from this client is a request you approve, even when approval is off in Booking rules. See Approve bookings before they're confirmed.
  • Blocked: can't book online or join your waitlist. You can still book them yourself.

For either of the last two you can add a Private reason. Only you see it. Then Save.

You can still book any of these clients yourself, from the Mila website dashboard or the Mila app.

What the client sees

The client is never told about the setting. When a Blocked client tries to book, your booking page says online booking isn't available and asks them to contact you to book. A client set to Needs approval sees Request sent, the same as any booking request.

Mila applies the setting when the client is signed in to their account, or when the email or the mobile number they book with matches theirs. Either one is enough, so a new number with their usual email still counts.

Find these clients

Your client list marks them with Needs approval or Blocked, and you can filter the list by it, on the Mila website dashboard and in the Mila app.

Booking them yourself

When you start a new appointment for one of these clients, Mila reminds you of the setting, for example "Jess is blocked from booking online." It doesn't stop you. A booking you make for a client set to Needs approval is made straight away, not held as a request.

Imported clients

If your previous booking software marked clients as banned, Mila's client import sets them to Blocked.

More in Clients

Add and edit clients

Create client records, keep contact details current, and handle SMS consent.

Client profiles

Everything on a client's profile and what you can do from it, in the Mila app and on the Mila website dashboard.

Notes and lash details

Client-level notes vs. per-appointment service details, and when to use each.

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