Notes and lash details
Client-level notes vs. per-appointment service details, and when to use each.
Mila keeps two kinds of written records about your work, and they answer different questions.
Client notes: "what should I always remember about this person?"
On the client's profile. Use them for things that stay true across visits: allergies and sensitivities, glue preferences, how they like their coffee, "always running 10 minutes late." Notes are private to you. Clients never see them.
Per-appointment service details: "what did I do at this visit?"
On each appointment there's a Service details card where you record what you actually did that day, and any notes about that specific session. Fill it in during or right after the appointment.
- In the Mila app: open the appointment from your schedule and tap Service details.
- On the Mila website dashboard (dashboard.milabook.com): open the appointment and find Service record, where you can fill in the details and Edit notes.
A team member signed in to the Mila app can record lash details for their own appointments too.
The fields follow the service:
- Lash extensions: curl, diameter, length map, style, lash type and adhesive.
- Lash lift: brand, rod shape, rod size, processing time and tint color.
- Brows: lamination brand, lamination time, tint color, tint time, shape and hair removal.
- Notes only: just a notes box, for services where fields don't fit.
Because these are saved per visit, they build a history. Next time the client's in, open their last appointment to see exactly what you did, no guessing which lashes you used three weeks ago.
Choosing what a service tracks
Open a service (on the Mila website dashboard, click Services; in the Mila app, tap Me, then Services) and find Details to track. Tick what that service's appointments should record. You can tick more than one: a "Lash Lift + Brow Lamination" service can track both lash lift and brows. Tick nothing and the service uses its category's setting, or lash extensions.
Appointments with more than one section
When an appointment tracks more than one kind of detail, because its service tracks two or because you added a second service, the service details screen shows a section for each, such as Lash lift details and Brow details. The first one starts open. Each section has its own save button, and the appointment's card shows a summary line for each one.
Quick-create notes
When booking an appointment you can attach a note to it right in the booking flow. That's handy for "wants to go shorter this time" requests that arrive by text.
Tips
- Write service details as if a stand-in artist needed to recreate the set. Future you is that stand-in.
- Anything permanent (allergy, sensitivity) belongs in the client notes, not buried in one appointment's details.