Notes and lash details
Client-level notes vs. per-appointment service details, and when to use each.
Mila keeps two kinds of written records about your work, and they answer different questions.
Client notes — "what should I always remember about this person?"
On the client's profile. Use them for things that stay true across visits: allergies and sensitivities, glue preferences, how they like their coffee, "always running 10 minutes late." Notes are private to you — clients never see them.
Per-appointment service details — "what did I do at this visit?"
On each appointment there's a service details card where you record what you actually did that day: the style, curl, diameter, lengths, and any notes about that specific session. Fill it in during or right after the appointment.
Because these are saved per visit, they build a history. Next time the client's in, open their last appointment to see exactly what you did — no guessing which lashes you used three weeks ago.
Quick-create notes
When booking an appointment you can attach a note to it right in the booking flow — handy for "wants to go shorter this time" requests that arrive by text.
Tips
- Write service details as if a stand-in artist needed to recreate the set — future you is that stand-in.
- Anything permanent (allergy, sensitivity) belongs in the client notes, not buried in one appointment's details.