Extra time for a client

Some clients always need a little longer: sensitive eyes, a lot of lashes to remove, or simply a chat you don't want to rush. Extra time adds minutes to the end of every new appointment for that client, so your calendar keeps room for it.

Set it up

Open the client and edit their details (the Edit button on their profile in the dashboard, or Edit on the client in the app). Set Extra time to anything from 15 minutes to 2 hours, in 15-minute steps, and save.

What it changes

• Every new appointment for that client gets the extra time added to its end, whether you book it from the dashboard or the app, or the client books online.
• On your booking page, the client is only offered times with room for the longer appointment. If they pick a time that only fits the usual length, they're asked to choose another time.
• The price stays the same.
• The client never sees it. Their confirmation shows the time they booked.

On the appointment you'll see a line like +30 min client extra time.

Change it for one appointment

• Dashboard: when you book, the extra time shows under the service and you can change it for that appointment. On an existing appointment, change it in the appointment window and save.
• App: when you book, change it at the top of the date and time step. On an existing appointment, tap Reschedule and change it there.

Good to know

• Appointments that were already booked keep the length they had. Changing a client's extra time only affects appointments booked after the change.
• One-on-one sessions are sold at a fixed length, so extra time isn't added to them.
• Appointments brought in from another booking app keep the times they were imported with.