Ask clients to confirm

Turn on Ask clients to confirm and Mila asks each client to confirm their appointment before the day. You see who has confirmed, who hasn't replied, and a record of every step you can download.

Turn it on

• On the Mila website dashboard (dashboard.milabook.com): click Settings, then Booking rules, and switch on Ask clients to confirm.
• In the Mila app: tap Me, then Booking rules, under Confirmation.

Only bookings made after you turn it on are asked. Bookings you already have are left as they are.

Classes, one-on-one sessions, imported appointments and booking requests still waiting for your approval are not asked.

How your client confirms

The request goes out with the 72-hour and 24-hour reminders. If no reminder has gone out by 23 hours before the appointment (for example, it was booked late or your reminders are off), Mila sends the request on its own.

Your client confirms in either of two ways:

• Reply C to the text. Y, YES and CONFIRM work too.
• Tap the link and then Confirm my appointment. If you have booking policies, the page shows them, and the client ticks each one that needs agreeing to before confirming.

Once they confirm, later reminders say "You're confirmed." instead of asking again.

A client who replies STOP gets no more texts from you. If you have their email, they can still confirm with the link in it.

What you see

Each appointment shows one of:

• Confirmed: the client confirmed, or you marked it confirmed.
• Waiting: the client was asked and hasn't confirmed yet.
• No reply: the client still hasn't confirmed, and the appointment is less than 12 hours away. These also appear under Needs attention on your front page and on Today in the app.

While this is on, an appointment you've booked reads Booked, so Confirmed only ever means the client confirmed. A pending appointment's button reads Mark as booked instead of Confirm appointment.

If a client confirms another way, such as by phone, open the appointment and tap Mark as confirmed. The record shows that you marked it, and when.

The confirmation record

Open the appointment and choose View record to see every step, word for word:

• each request sent, by text or email, and whether the text was delivered
• the client's reply, or when they tapped the link and from what kind of device
• the booking policies they agreed to, exactly as they were shown

Choose Download PDF for a copy you can keep or share, for example if a client disputes a cancellation fee. In the app, the PDF opens in the app's browser, where you can save or share it. The link it opens works for five minutes.

Your booking message

Your booking confirmation goes out before the client has confirmed. While this is on, Mila's built-in wording says "booked" instead of "confirmed". If you've written your own booking message and it says "confirmed", Settings shows a note under the switch with a link to change it.