Receipts and refunds
What clients receive after paying, and how to refund a payment.
Receipts
After checkout, the client automatically gets an emailed receipt showing the service, any products, tip, discount, and the total — whatever the payment method. Cash and Zelle payments get receipts too, as long as the client has an email on their record. Zero-dollar checkouts (fully comped visits) don't send a receipt.
Receipts for card payments include the card brand and last four digits.
No receipt arrived? Check the client's record has the right email, and have them look in spam.
Refunds
Refunds are issued from the dashboard:
- Open Transactions in the sidebar.
- Find the payment and choose refund.
- Refund the full amount or a partial amount, with a reason for your records.
For card payments, the money goes back to the client's card through Stripe (allow several business days to appear on their statement). The transaction keeps its history — you'll see the original amount and the refunded amount on it, and refunds are reflected in your revenue reporting.
You can't refund more than was charged, and repeated partial refunds cap out at the original total.
Refunding cash/Zelle/PayPal/Venmo payments
Mila never held that money, so hand it back the way it came — then record the refund on the transaction so your books stay right.