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Samantha

Policies

Illusion Lash

Deposit Policy

Where a deposit is required, it will be applied toward your service total. Deposits are non-refundable for no-shows or cancellations made within the cancellation window.

Cancellation Policy

Please provide at least 24 hours' notice to cancel or reschedule your appointment. Cancellations made less than 24 hours before your appointment will result in forfeiture of your deposit. Same-day cancellations may incur a 50% service fee.

Late Arrival Policy

Please arrive on time for your appointment. If you are more than 10 minutes late, your appointment may need to be shortened or rescheduled to accommodate other clients. If you're running late, please call, text, or DM me as soon as possible.

No-Show Policy

Failure to show up for your scheduled appointment without prior notice will result in forfeiture of your deposit and may require full prepayment for future bookings.

Contact Information

For questions or to reschedule, please contact me via text or DM. I aim to respond within 24 hours on business days.

Pre-Appointment Instructions

To ensure the best results from your lash service: • Arrive with clean, oil-free lashes (no mascara, cluster/strip glue, or eye makeup) • Avoid caffeine before your appointment to minimize eye movement • Remove contact lenses before your lash service • Young children are not permitted. Due to the nature of the service, clients eyes remain closed for hours at a time, and I am unable to monitor children while working. • Come prepared to relax—your appointment may take 1.5-3 hours depending on the service

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